that's how it works:

In order to be able to help you quickly and efficiently, please notify us of your repair request first by email. Please state the brand, model and the defect to be repaired as precisely as possible! If necessary, send meaningful photos.

This saves unnecessary queries and this is the only way I can get an idea of repair options and costs in advance. Upon request, written cost estimates can also be created after the writing instrument has been submitted and, if the order is not placed, the current charge is € 23.50 including VAT plus return shipping.

If a repair is possible and the necessary spare parts are available, send your writing instrument securely packaged after confirmation and enclose the completely filled in and signed "order form" (see PDF below!). Please always use insured shipping with proof (DHL or similar).

ATTENTION: For reasons of liability, no guarantee can be given for unconfirmed submissions!

Order form to download as PDF: